Shipping policy

4. Shipping policy

Shipping Policy

Last updated: 23 September 2026

This Shipping Policy applies to orders placed on covenne.store under the Covenne brand. The store is operated by AWA GLOBAL ECOM LTD, a private limited company registered in England and Wales, company number 17183374, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: support@covenne.store. Telephone: +44 7537 133667.

1. Origin of shipments

All products are shipped from China by our third-party supplier.

2. Destinations

We deliver to:

  • the United Kingdom;
  • countries in Europe, including the Member States of the European Union;
  • the United States;
  • Canada;
  • Mexico.

The countries available for delivery are shown at checkout.

3. Processing time

Orders are processed within 1 to 3 business days after the order is placed and payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed from the next business day.

4. Delivery time

Delivery takes 8 to 16 business days after dispatch. The total estimated time from order to delivery is therefore 9 to 19 business days.

These are estimates. Delays caused by customs inspections, carrier disruptions, severe weather or peak seasons may occur.

5. Shipping costs

Shipping costs, if any, are shown at checkout before you complete your order.

6. Split shipments

Orders containing more than one item may arrive in separate parcels, on different days and with different tracking numbers. This does not incur additional shipping costs for you.

7. Tracking

When your order is dispatched, we send you a shipping confirmation email with tracking information. Tracking updates may take a few days to appear after dispatch.

8. Customs duties and import taxes

International shipments may be subject to customs duties, import taxes, value added tax and clearance or handling fees charged by the destination country. These charges are the responsibility of the customer. They are not included in the product price or the shipping cost, except for any tax we are legally required to collect at checkout, which is shown to you before you place your order.

Please check the import rules of your country before ordering. We cannot predict or control these charges.

9. Delivery address

Please make sure your delivery address is complete and correct. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at checkout. If you notice an error, contact us at support@covenne.store as soon as possible. If the order has not yet been dispatched, we will update the address.

10. Orders not delivered

If your order has not been delivered within the maximum period of 3 business days of processing plus 16 business days of delivery after dispatch, please contact support@covenne.store. Undelivered orders are eligible for a refund under our Return and Refund Policy.

If tracking shows that your parcel has been delivered but you have not received it, please check with neighbours and your local post office, then contact us so that we can investigate with the carrier.

11. Contact

Covenne, operated by AWA GLOBAL ECOM LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: support@covenne.store. Telephone: +44 7537 133667.