AGB
3. Terms of service
Terms of Service
Last updated: 23 September 2026
1. About us
These Terms of Service ("Terms") govern your use of covenne.store and your purchases from the Covenne online store. The store is operated by:
AWA GLOBAL ECOM LTD, a private limited company registered in England and Wales, company number 17183374
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@covenne.store
Telephone: +44 7537 133667
In these Terms, "we", "us" and "our" refer to AWA GLOBAL ECOM LTD trading as Covenne. "You" refers to the person using the website or placing an order.
2. Acceptance of these Terms
By using our website or placing an order, you agree to these Terms, our Privacy Policy, our Shipping Policy and our Return and Refund Policy. If you do not agree, please do not use the website.
3. Eligibility
You must be at least 18 years old, or the age of majority in your place of residence, to place an order. You must provide accurate and complete information when ordering.
4. Products
We make reasonable efforts to display products accurately. Colours may vary slightly depending on your screen, and minor variations in size and finish may occur. Product images are for illustration.
Products are supplied by a third-party supplier and dispatched from China.
5. Prices and currency
Prices are shown in pounds sterling (GBP). Delivery charges are shown at checkout before you place your order.
If you pay with a card issued in another currency, your card issuer may apply a conversion rate and fees. We have no control over these.
Customs duties, import taxes and clearance fees charged by the destination country are your responsibility, as set out in our Shipping Policy. This does not apply to any tax we are legally required to collect at checkout.
We may correct pricing errors. If a product was listed at a clearly incorrect price, we will contact you before dispatch. You may then confirm the order at the correct price or cancel it for a full refund.
6. Orders and formation of the contract
Placing an order is an offer to buy. We will send an email acknowledging receipt of your order. This acknowledgement is not an acceptance. The contract is formed when we send you an email confirming that your order has been dispatched.
We may decline an order, for example where a product is unavailable, a pricing error has occurred or we suspect fraud. If we decline an order after payment, we refund the full amount paid to your original payment method.
7. Payment
Payment is taken at the time of order through the payment methods shown at checkout. Purchases appear on your statement as COVENNE.
8. Delivery
Processing and delivery times, split shipments and customs responsibilities are set out in our Shipping Policy, which forms part of these Terms.
9. Cancellations and refunds
Refunds and cancellations are governed by our Return and Refund Policy, which forms part of these Terms. The physical return of products is not required. If you are a consumer in the United Kingdom, the European Union or the European Economic Area, you have a statutory right of cancellation, which we extend to 30 days as described in that Policy.
10. Your statutory rights
Nothing in these Terms affects your statutory rights as a consumer. This includes your rights under the UK Consumer Rights Act 2015, the consumer protection laws of your EU or EEA Member State, and the mandatory consumer protection laws of the United States, Canada or Mexico, as applicable.
11. Use of the website
You agree not to:
- use the website for any unlawful purpose;
- attempt to gain unauthorised access to our systems;
- interfere with the operation of the website;
- use automated means to extract content without our written permission;
- submit false or fraudulent orders or refund requests.
12. Intellectual property
All content on the website, including text, images, graphics, logos and the Covenne name, belongs to AWA GLOBAL ECOM LTD or its licensors. It is protected by intellectual property laws. You may not reproduce, distribute or use this content for commercial purposes without our prior written consent.
13. Third-party links and services
The website may contain links to third-party websites or services. We are not responsible for their content or practices.
14. Limitation of liability
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- breach of your statutory rights as a consumer;
- any other liability that cannot be excluded or limited by law.
Subject to the above, we are not liable for losses that were not reasonably foreseeable when the contract was formed, or for losses relating to any business use of the products, such as loss of profit, loss of business or business interruption.
Subject to the above, our total liability to you in connection with an order is limited to the amount you paid for that order.
15. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, strikes, pandemics, customs inspections, carrier disruptions and government actions. If such an event affects your order, we will inform you. Your rights under our Return and Refund Policy remain available.
16. Privacy
We process your personal data as described in our Privacy Policy.
17. Governing law and jurisdiction
These Terms and any contract between us are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction.
If you are a consumer resident outside England and Wales, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence. You may bring proceedings in the courts of your country of residence. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.
18. Resolving complaints
Please contact support@covenne.store first so that we can try to resolve any issue. This does not limit your right to go to court or to use any dispute resolution procedure available to you under the law of your country of residence.
19. Changes to these Terms
We may update these Terms. The version in force when you place your order applies to that order.
20. Severability and entire agreement
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with the policies referred to in them, form the entire agreement between you and us regarding your purchase.
21. Contact
Covenne, operated by AWA GLOBAL ECOM LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: support@covenne.store. Telephone: +44 7537 133667.